Skip to content

User guide

Everything COMA LIVE does today, role by role — updated for the current release.

What's new since v1
  • Event promoters are now a full user type — brand profile, public track record and trust score.
  • Venue date enquiries: promoters check availability, venues reply available / held / unavailable.
  • Confirm a held date straight into your show diary from the Enquiries page.
  • Contracts, e-signature and auto-generated invoices on every agreed booking.
  • Stripe Connect payouts with escrow released after the show is marked complete.
  • Media pack delivered to the buyer on booking — press shots, bio, socials, rider.
  • Artwork approvals, travel and stay itineraries handled in the booking thread.
  • Printable itinerary generator and .ics calendar subscription for your shows.
  • Pre-show task list with deadlines, plus a notification centre and unread indicators.
  • Masked calling on +44 8000 074011 so numbers are never exchanged.
  • Day-of arrival check-in, visa tracking for international travel.
  • Public artist, venue and promoter pages with search, filters and reviews.

Artists

Get discovered, control your terms, get paid without an agent.

  1. 1

    Build your profile

    Link Spotify in Account → Artist and your photo, genres and top tracks are pulled in automatically. Add your bio, socials, base city and fee range. The completeness score shows what's still missing.

    Go to Build your profile
  2. 2

    Set availability

    Account → Availability. Block out dates you can't play. Only open dates appear in venue and promoter date searches.

    Go to Set availability
  3. 3

    Set your terms

    Travel, hospitality and technical rider live on your profile and are attached to every contract and media pack.

    Go to Set your terms
  4. 4

    Handle proposals

    Bookings shows each offer. Accept, decline, or counter with a different fee or set length — negotiation happens in the thread.

    Go to Handle proposals
  5. 5

    Sign and prepare

    Sign the contract electronically, approve artwork drafts, confirm travel and stay, and work through the pre-show task list.

    Go to Sign and prepare
  6. 6

    Show day and payout

    Check in on arrival. Once the buyer marks the event complete, escrow releases to your connected Stripe payout account, then you both review.

    Go to Show day and payout

Venues

Fill your diary and answer promoters fast.

  1. 1

    List your venue

    Account → Venue: capacity, address, technical specs, house rules, floor plan and house rider uploads.

    Go to List your venue
  2. 2

    Add contacts

    Add the people who handle bookings. Contact details are revealed to a promoter only once you respond to their enquiry.

    Go to Add contacts
  3. 3

    Answer enquiries

    Enquiries shows every date request. Mark it available, hold the date, or decline. The nav dot tells you when something is waiting.

    Go to Answer enquiries
  4. 4

    Book artists

    Filter /artists by genre, city, fee range and date available, then send a proposal with date, fee and set length.

    Go to Book artists
  5. 5

    Contract and pay

    Issue the contract, both sides sign, an invoice is generated and you pay into escrow.

    Go to Contract and pay
  6. 6

    Night of and after

    Use check-in, then mark the event complete to release the payout and leave a review.

    Go to Night of and after

Promoters

Put a show together end to end — venue, date and line-up.

  1. 1

    Create your brand

    The promoter wizard builds your public page: logo, bio, cities, socials and past shows. Your track record and trust score are built from confirmed shows and artist reviews.

    Go to Create your brand
  2. 2

    Find a room

    Browse /venues and send a date enquiry with your proposed dates and show concept.

    Go to Find a room
  3. 3

    Confirm the date

    When a venue replies available or held, pick the date and hit Confirm show — it's added to your diary and the enquiry closes as booked.

    Go to Confirm the date
  4. 4

    Book the line-up

    Send artist proposals for the confirmed date, then handle contract, invoices and escrow from Bookings.

    Go to Book the line-up
  5. 5

    Run the show

    Share the media pack, get artwork approved, publish the itinerary, and track everything on the dashboard diary strip.

    Go to Run the show

Admins

Keep the marketplace trustworthy and every booking moving.

  1. 1

    Moderation queue

    Admin → review the full artist, venue and promoter submission before approving or rejecting.

    Go to Moderation queue
  2. 2

    Overview

    Site-wide view of bookings, contracts, invoices and payouts with status pills.

    Go to Overview
  3. 3

    Account status

    Suspend or reinstate accounts; suspended profiles disappear from public directories immediately.

    Go to Account status
  4. 4

    Support bookings

    Open Bookings to message, call or text the artist team and buyer without revealing private numbers.

    Go to Support bookings
  5. 5

    Monitor money

    Track escrow, invoices, payouts and refunds in the admin console.

    Go to Monitor money

Tools inside every booking

Booking thread

One thread per booking carrying messages, counter-offers, artwork approvals, travel and stay items.

Open Booking thread

Media pack

Generated automatically when a booking is agreed — press photos, bio, socials and rider, ready for artwork.

Open Media pack

Itinerary

Printable and shareable running order with arrival slot, soundcheck, set time and contacts.

Open Itinerary

Calendar feed

Subscribe your personal feed in Google or Apple Calendar, or download a single .ics per show.

Open Calendar feed

Masked calling

Add your private number once; calls bridge through +44 8000 074011 and are only available to the parties on a booking.

Open Masked calling

Visa tracking

For international artists, track document status against the show date so nothing is missed.

Open Visa tracking

Still stuck?

Check the FAQ or send us a message — we answer fast.